What are the delivery standards of Lab Companion?

(1) Equipment installation and commissioning

On-site service: technical personnel will deliver the goods free of charge and complete the mechanical assembly, electrical wiring and debugging. The debugging parameters shall meet the temperature and humidity, salt spray deposition amount and other indicators in the customer's technical agreement.

Acceptance criteria: provide a third-party measurement report, and unqualified equipment shall be returned or replaced directly. For example, the rain test box shall pass 100% acceptance.

(2) Customer training system

Operation training: covers equipment start and stop, program setting and daily maintenance, customized for different user scenarios such as quality inspection institutions and automobile enterprises.

Deep maintenance training: including fault diagnosis (such as troubleshooting of humidity system in high and low temperature and humidity test chamber) and spare parts replacement to improve customers' independent maintenance ability.

(3) Technical support and response

Instant response: respond to repair demand within 15 minutes, and solve routine faults within 48 hours (negotiate with remote areas).

Remote diagnosis: through video guidance or remote access software, quickly locate the problem (such as abnormal dust concentration in the sand test chamber).

(4) Spare parts supply and maintenance

Make spare parts plan, give priority to the supply of wear and tear parts from cooperative units (such as China Railway Inspection and Certification Center, China Electronics Technology Group), and reduce downtime.

Non-manual damage is free of charge during the warranty period, and paid services are provided after the warranty period with transparent charges.